Frequently Asked Questions
Everything you need to know about your HATCH experience.
How do I determine my HATCH size?
We recommend ordering your pre-pregnancy size. Our garments are specifically designed with innovative fabrics and silhouettes to grow with you through every stage of pregnancy and beyond.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as Final Sale cannot be returned or exchanged.
When will my order ship?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 5-7 business days, while expedited options are available at checkout for faster delivery.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How should I care for my HATCH garments?
To maintain the quality of your pieces, we recommend following the specific care instructions on the inner garment tag. Most of our collection thrives with a cold delicate wash and laying flat to dry.
Can I change or cancel my order after it is placed?
We aim to process orders as quickly as possible. If you need to make a change, please contact our customer service team within one hour of placing your order and we will do our best to accommodate you.